Councillors visit ambulance call centre to learn more about strain on the service
Members of Cromer’s town council took a trip this week to find out more about the East of England’s ambulance service.
Mayor John Frosdick and Councillor David Russell and his wife Mary, visited the Hellesdon control centre for the East of England Ambulance service yesterday.
The councillors spent the afternoon listening to calls and learning how call operators prioritised certain emergencies.
Mr Frosdick said: “They’ve launched a new service to try and cut down on ambulance waiting times, so they wanted to show us how it’s working.
“We were there for two hours, it was very, very interesting.”
Mr Russell also works as a co-ordinator for the Norfolk and Waveney Community Engagement Group at EEAST.
The Mayor continued: “We also learned about how people can help the ambulance service. We heard some people calling in for more minor issues which could have been dealt with a doctor or even at the pharmacy.”
He added: “Another issue is at the hospital end, at one time there were 17 ambulances waiting at the hospital to be discharged, but there were delays. People often blame the ambulances, but there’s nothing they can do.”
Mr Frosdick added: “The ambulance service also said their fellow emergency services had been hugely helpful in the bad weather, and also thanked farmers and such who had helped them in the difficult conditions.”