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Councillors visit ambulance call centre to learn more about strain on the service

David Russell at the EEAST control room. Picture:  David Russell

David Russell at the EEAST control room. Picture: David Russell

David Russell

Members of Cromer’s town council took a trip this week to find out more about the East of England’s ambulance service.

Councillors Frosdick and Russell visit the EEAST team. Picture: David RussellCouncillors Frosdick and Russell visit the EEAST team. Picture: David Russell

Mayor John Frosdick and Councillor David Russell and his wife Mary, visited the Hellesdon control centre for the East of England Ambulance service yesterday.

The councillors spent the afternoon listening to calls and learning how call operators prioritised certain emergencies.

Mr Frosdick said: “They’ve launched a new service to try and cut down on ambulance waiting times, so they wanted to show us how it’s working.

“We were there for two hours, it was very, very interesting.”

Councillors Frosdick and Russell visit the EEAST team. Picture: David RussellCouncillors Frosdick and Russell visit the EEAST team. Picture: David Russell

Mr Russell also works as a co-ordinator for the Norfolk and Waveney Community Engagement Group at EEAST.

The Mayor continued: “We also learned about how people can help the ambulance service. We heard some people calling in for more minor issues which could have been dealt with a doctor or even at the pharmacy.”

He added: “Another issue is at the hospital end, at one time there were 17 ambulances waiting at the hospital to be discharged, but there were delays. People often blame the ambulances, but there’s nothing they can do.”

Mr Frosdick added: “The ambulance service also said their fellow emergency services had been hugely helpful in the bad weather, and also thanked farmers and such who had helped them in the difficult conditions.”

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